Shipping & Delivery Policy – ReturnGiftEazy

Last updated: (19th November 2025)

At ReturnGiftEazy, we strive to deliver your return gifts safely and on time for your special occasions. This Shipping Policy explains how your orders are processed, dispatched, and delivered.

1. Delivery Coverage

We ship across India through trusted courier and logistics partners.
All orders will be delivered to the shipping address provided during checkout.

2. Order Processing & Dispatch Time

Because ReturnGiftEazy specializes in bulk return gifts, the typical dispatch time is:

  • 2–5 working days for most orders

  • Longer processing time for large or customized orders

We often dispatch earlier when possible.
If additional time is required, our team will inform you with an updated dispatch date.

Note: Weekends and public holidays are not counted as working days.

3. Delivery Time After Dispatch

Once shipped, your order is generally delivered within:

  • 1–7 working days, depending on your delivery location and courier service availability.

Remote or non-serviceable pincodes may take longer.

4. Shipping Information (Accuracy Required)

To ensure smooth delivery, please double-check that:

  • Your full address

  • Pincode

  • Name

  • Phone number

are accurate at the time of placing the order.

Courier partners rely on this information.
Delivery may be delayed or fail if:

  • The courier cannot contact you

  • The address is incomplete

  • The location is inaccessible

  • Premises are locked

Re-delivery charges may apply in such cases.

5. Courier Partners & Delays

We work with reliable courier companies across India.
While we always aim to deliver within the expected timeframe, delays may occur due to:

  • High courier load

  • Weather disruptions

  • Festivals & holiday seasons

  • Traffic restrictions

  • Operational delays at courier hubs

  • Unexpected local events or conditions

We monitor shipments closely and coordinate with courier partners to deliver your order as quickly as possible.

6. Order Tracking

Once your order is shipped:

  • You will receive a tracking number

  • Updates will be shared via WhatsApp, SMS, or email (based on your preference)

  • You can track your shipment anytime using the provided tracking link

Please allow a few hours for tracking information to update after dispatch.

7. Delivery Attempts & Non-Delivery Conditions

Couriers typically make 1–3 attempts to deliver your order.

An order may be returned to sender (RTS) if:

  • The address is incorrect or incomplete

  • The phone number is unreachable

  • The customer is unavailable

  • Premises are locked

  • The customer refuses delivery

In such cases:

  • The order will be considered delivered from our end

  • No refund will be provided for failed delivery due to customer-side issues

  • Re-delivery can be arranged with additional shipping charges

8. Bulk Orders & Event Timelines

ReturnGiftEazy caters to event-based bulk orders such as:

  • Weddings

  • Birthdays

  • Baby showers

  • Housewarming events

For such bulk quantities:

  • We recommend placing orders well in advance of your event date

  • Delivery date guarantees cannot be provided for urgent or last-minute orders

  • Large orders may be shipped in multiple parcels depending on courier guidelines

9. Unexpected or Uncontrollable Delays

Delivery timelines may be affected by situations beyond our control, including:

  • Weather conditions

  • Natural calamities

  • Logistic restrictions

  • Strikes/bandhs

  • Courier operational issues

  • Peak-season congestion

In such cases, your order will be delivered at the earliest possible time.

10. Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect:

  • Notify us within 2 days

  • Share clear photos + an unboxing video

Eligible cases will be handled as per our Refund & Replacement Policy.