Refund, Return & Cancellation Policy – ReturnGiftEazy

Last updated: (20 November 2025)

At ReturnGiftEazy, most of our products are ordered in bulk for events, and many items require special handling or preparation. For this reason, our refund, return, and cancellation policies are structured to ensure fairness while supporting smooth operations.

1. Refund & Return Policy

Because return gifts are typically ordered in bulk or customized, refunds and returns are offered only for valid, verifiable issues.

A. When Refunds/Returns Are Eligible

A refund or return request may be approved only if:

  • The item delivered is damaged or defective

  • You received a different product than what you ordered

We do not accept returns for:

  • Change of mind

  • Items delivered in good condition

  • Products used, altered, or without original packaging

  • Orders placed incorrectly by the customer

B. Reporting a Problem

To request a refund or return:

  1. Contact us within 2 days of receiving the order

  2. Provide:

    • Clear photos of the issue

    • A short unboxing video showing the problem

  3. The item must be:

    • Unused

    • In original packaging

    • In the same condition as delivered

Requests without proper proof may be declined.

C. Return Shipping Responsibility

  • If the issue is not caused by ReturnGiftEazy, the customer bears the return shipping cost.

  • If the product is damaged or incorrect, ReturnGiftEazy will cover the return/replacement cost.

All returns must be sent using a trackable courier with proof of dispatch.

D. Refund Processing Timeline

Once the returned product is received and inspected:

  • Refunds are processed within 7–14 working days

  • Refunds are issued to the original payment method (UPI, card, bank transfer, etc.)

  • You will receive a notification once the refund is initiated

E. Partial Refunds / Deductions

A partial refund may apply if:

  • The returned product shows signs of use

  • Original packaging is missing or damaged

  • Only part of a bulk order is returned

  • The product is customized or made-to-order

Shipping fees are refundable only in cases where ReturnGiftEazy is at fault.

F. Items Not Eligible for Return/Refund

The following items cannot be returned or refunded:

  • Personalized, monogrammed, or custom-printed items

  • Products used or handled after delivery

  • Items returned without prior approval

  • Requests made after the 2-day reporting period

2. Cancellation Policy

Most orders at ReturnGiftEazy are packed and prepared quickly, especially bulk event orders.
Therefore, cancellations are limited.

A. Cancellation Rules

  • Orders cannot be cancelled once confirmed and paid.

  • If you request cancellation before dispatch, it may be approved with a 15%–18% cancellation fee.
    This covers packing, material reservation, and processing time.

  • Once the order is dispatched, cancellation is not allowed under any circumstance.

B. How to Request a Cancellation

For pre-dispatch cancellations:

  • Contact us immediately through WhatsApp or call at 8838309075

  • If approved, the refund (minus cancellation fee) will be processed as per our standard refund timelines

3. Replacement / Exchange Policy

We offer replacements or exchanges only for valid issues verified with evidence.

A. When Replacement Is Provided

A replacement may be issued if:

  • The delivered item is damaged or defective

  • You received the wrong item

An exchange for a different product may be considered on a case-by-case basis, depending on stock.

B. Replacement Request Process

  1. Notify us within 2 days of delivery

  2. Share photos and videos showing the issue

  3. Return the product unused and in original packaging

  4. Use a trackable courier (cost depends on who is at fault)

C. Replacement Dispatch Timeline

Once the returned item is inspected and approved:

  • Replacement is dispatched within 3 working days, subject to stock availability

  • If the replacement item is more expensive, you must pay the difference

  • If it is cheaper, the difference may be refunded (shipping charges excluded)

  • Exchanged and replacement products will be delivered within 3 working days

D. If Replacement Is Not Possible

If the item is out of stock or cannot be repaired/replaced, we will issue a refund as per our refund rules.

4. Contact Us

For any refund, return, replacement, or cancellation queries:

Divya K

Phone/WhatsApp: 9514011722

Email: support@returngifteazy.com