Last updated: 19th November 2025

ReturnGiftEazy (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we share it, and the measures we take to safeguard it when you access our website or place an order.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to process your orders, communicate with you, and improve your shopping experience.

a) Information You Provide Directly

This may include:

Name
Phone number
Email address
Billing and shipping address
Order details
Payment confirmation details (we do not store card/UPI details)
Messages, feedback, or inquiries sent via WhatsApp, email, or contact forms

b) Information Collected Automatically

When you use our website, we may collect:

IP address
Browser and device information
Pages viewed and time spent
General location (city/state based on IP)
Website usage analytics

This helps us optimize website performance and improve user experience.

c) Cookies & Tracking Tools

ReturnGiftEazy uses cookies and similar technologies to:

Maintain your cart
Save preferences
Improve page load performance
Understand how visitors interact with our site

You may disable cookies through your browser settings, but some features may stop working properly.

2. How We Use Your Information

We use your information responsibly and only for legitimate purposes.

a) Order Management

Process and fulfill orders
Send order confirmations and updates
Coordinate deliveries with courier partners
Provide after-sales support

b) Payments

Payments are processed securely through PhonePe or other trusted UPI/card gateways.
We never store your sensitive financial information.

c) Communication

Respond to queries
Share order-related notifications
Send promotional updates (only if you opt in)

d) Improving Our Services

We use analytics tools (e.g., Google Analytics, Meta Pixel) to:

Understand customer behavior
Enhance website performance
Improve product offerings

e) Safety, Security & Fraud Prevention

We may use certain data to verify transactions, prevent fraud, and safeguard our website and users.

3. Sharing of Your Information

We do not sell or rent your personal information.

We only share data with:

a) Courier & Logistics Partners

To deliver your order efficiently.

b) Payment Gateways

Such as PhonePe and other secure UPI/card processors.

c) Technical & Service Providers

Partners who help us operate our WooCommerce store, such as:

Hosting providers
Email/SMS/WhatsApp service providers
Analytics tools
Security and backup tools

d) Legal or Regulatory Requirements

We may disclose information if legally required by government authorities, courts, or applicable laws.

4. Reviews & Testimonials

If you submit reviews or feedback on our website or social media platforms, the content may be displayed publicly.
Please avoid sharing sensitive personal information in public comments.

5. External Websites & Links

Our website may include links to third-party websites.
We are not responsible for:

Their content
Their privacy practices
How they handle your personal data

We encourage you to review the privacy policies of any external sites you visit.

6. Data Security

We use appropriate technical and administrative measures to protect your information, including:

SSL encryption
Secure server hosting
Restricted access to sensitive data
Regular system checks and monitoring

Although we take strong precautions, no system is fully foolproof, and users should avoid sharing sensitive data over unsecured channels.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Maintain records for legal and tax compliance
Provide customer support
Improve services

After this, data may be anonymized or securely deleted.
You may request deletion of your information where legally permissible.

8. Your Rights

You may contact us to:

Access your personal data
Request updates or corrections
Request deletion (when allowed by law)
Unsubscribe from marketing communications

We will respond within a reasonable timeframe.

9. Children’s Privacy

ReturnGiftEazy does not knowingly collect information from children under 18.
If you believe a minor has provided personal data, please contact us so we can remove it.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect operational or legal changes.
The latest version will always be available on this page with an updated date.